Our Patient Portal is designed to give you convenient access to health information provided by our practice.
You can use this Portal to:
From the login screen, click on the "Start Now!" button and follow the prompts.
We will need your demographic information to verify your account. Your information will be kept secure under the HIPAA Privacy Rules.
Once your account is setup and verified by our office, you can see your demographic information under "Profile". If you want to make any changes, you can submit a request from that page. We will be happy to update your information.
Security questions are designed to protect access to your information. You will need to answer these security questions if you want to reset your password in the future.
You will need your username and password information to access the system.
The first time you access the Patient Portal, you will create an account. Click the button "Start Now!" and create your login username and password from there.
In the future, if you forget your username please contact us.
If you have a username but you forgot your password, select "Forgot your password?" to reset your password.
After successfully logging in, the first screen you will see is the Home page. First time users should follow the prompts to complete the login process. Each time you login to the Patient Portal you can see notifications about New Forms, Appointments and New Messages.
If you have difficulty reading the content, you can use the "font resize buttons" at the top right corner of your view. Just click the buttons to change the text size until you are satisfied.
These buttons give you information about New Forms, Appointments and New Messages. Following each link will direct you to the content. You can also see announcements from our office in this section.
There are two options.
You will be directed to the same page. Follow the prompts carefully.
The progress indicator will show the steps you have completed. You will need to:
You will see a confirmation message once the request is submitted. After the appointment is confirmed by our office, you can view your request in the "Upcoming" button under the "Appointments" tab.
A practice staff member will Contact you to confirm the appointment. Once the appointment is confirmed, you can view your request in the "Upcoming" button under the "Appointments" tab.
While your request is pending, you can cancel the request by clicking the "Cancel" button. After the appointment is confirmed, you will no longer be able to make changes from the Patient Portal. You will need to contact us directly to cancel or change the appointment.
There are two options.
For security reasons, each new or established patient must complete a one-time “New Patient” form. Each patient must be verified by the practice before any medical data can be provided. We can only verify your account when you submit the New Patient form. You will not be able to use the appointment request or access other content without a verified New Patient form.
Only selected forms are available. Contact us if you have questions.
New Patient forms are required to confirm your identity. You may also need to fill out other forms depending on the reason you are coming to see us.
PDF forms are provided. To open the forms, you will need to have Adobe®Viewer installed on your computer. If you have trouble viewing the forms, you will need to download and install Adobe® Viewer from here.
Some forms are "read-only" which means you cannot add to the form. However, if the form can be completed, please open the form first. Internet Explorer is the only browser we recommend to fill form online. If you are not using the right browser, please follow the message to switch or download browser. After completing the form, press the "submit" button. You can also print a copy for your records.
If you prefer paper forms, you can print the forms and complete them by hand. To print forms, you will first need to open the form. Hover the mouse over the form and you will see a row of buttons appear at the bottom of the screen. Click the picture that looks like a printer. Follow the instructions to print. You can also print copies of forms you have filled out using the same process.
After each office test, a report should be posted to this portal for you to view. Select the time range and then click the "Refresh" button. You can also select a time range from "this month", "last month", "this year", "last year" or "all time". Please keep in mind that the date here refer to the date the report was released, rather than the appointment date.
PDF forms are provided. To open a report, you will need to have Adobe® Viewer installed on your computer. If you have trouble viewing a report, please download and install Adobe® Viewer from here.
You'll have access to your reports soon after each visit. An electronic report is faster and more efficient than traditional paper reports and you can access it at any time.
Please allow 1-3 business days for us to create and upload the reports. Be sure that the correct date range range is selected. Please keep in mind that the date here refer to the date the report was released, rather than the appointment date. If you are still having problems, contact us.
You are expected to see your lab results, the basic health history we've recorded in our office, and a clinical summary(Clinical Document Architecture (CDA)) under "Health Record" session. Remember, this information includes electronic data that was entered into our Electronic Medical Records system only. Data not entered electronically is not available in this system Service information rendered prior to the electronic data will not be entered in to the system.
A Clinical Summary provides an overview of your electronic medical information. It will include your demographic information, allergies, adverse reactions, alerts, medications, problem list, a history of procedures, relevant diagnostic tests and/or laboratory data, functional status, immunizations, plan of care, reason for referral, social history and vital signs.
A Clinical Summary will give you an overview of the medical information we have on file for you in our office. Through this portal, you can view your information at any time, day or night. This report is based on Clinical Document Architecture (CDA) which is a health-industry standard.
Click the Arrow button. You can send a copy of your Clinical Summary Data to another Healthcare Provider who has a “Direct” Email Address. “Direct Messaging” is a Healthcare Industry Standard for secure, encrypted transmission of medical records. You must get the Healthcare Provider’s “Direct” Email Address. You cannot enter a standard email address here.
Select the lab result from the left-hand side of the page. (ex. blood chemistry, lipid panel, etc.) You can choose a time range for the results. You can either pick a specific date range or choose a time range to view. The lab result will show a table of data facts. Only Lab Information for selected Labs we ordered for you is available. You will not see Labs ordered by any other Provider.
Each lab result graph has a legend and you can choose which result(s) to view. Click on the lab result. A graph will appear if there are any results for that lab test. You may see a dialog icon below the graph if your doctor has made any comments. Click on the icon to view the comment about the test. If you have problems understanding the results, please contact us.
Please allow 1-4 business days for processing. Only Lab Information for selected Labs we ordered for you is available. You will not see Labs ordered by any other Provider. If the problem persists, please contact us.
Orders are a summary of instructions that your provider has given to you. Usually the order is for further testing, but it may also refer to patient educational materials to be provided.
If you have forgotten or are confused about what the doctor recommended, the orders are a good resource.
This information is easily accessible to you as long as you need it.
When there is a new Order, you will see notification on Home page. Select the Order and click the "view" button to mark it viewed. Follow the instructions given in the Order. If you have any questions about the Order, please contact us directly.
This section contains information about your Social, Family and Medical Histories.
If you want to make a correction to your history, please call or send a secure message to us.
Please allow several business days to process a new prescription. If you still have questions, please contact us.
"Rx is pending"- your refill request is pending the doctors approval.
"Sent" – your electronic prescription was sent to your pharmacy.
"Called" – your prescription was called into your pharmacy.
"Print" – a copy of your prescription can be printed.
Under "Request Refill", find the name of the medication. Click on the "refill" button. Your request will be sent immediately after the request is confirmed. The status will change to "Pending".
When you see the status 'your Rx was sent an eRx' or the status 'Your Rx was called in', it means that your prescription has been refilled and was sent to your pharmacy. Prescriptions requiring a prior authorization may take up to a week for processing.
For security purposes, messages can only be sent to designated receivers. Click on the "Address Book", for a list of approved receivers. You can sort the list by first name, last name or work group. Just click on the title to change the sort selection. You can select the names of one or multiple receivers and they will appear in the "Send To" box. Click on the back arrow to exit the list.
Some subjects have a pre-set message template for the content. From the "Subject" dropdown box you can click on a title. The message content will automatically appear. You can change the Subject and/or the content to customize it to meet your needs.
After a message is sent you will be redirected to your "Sent" box. You will see the date and time your message was sent. You can also view your previously sent messages from this section.
When you send a message to multiple receivers, there is chance that one or more of the receivers may fail to get your message. "Partly Successful" is an alert to let you know who did NOT get your message. You can try sending the message again or contact us for solutions.
Messages should not exceed a maximum length of 1024 characters, which are about 250 words.
The Education section is to help you better understand your problem, medical terminology and your prescription. You will find definition and a preset Google search link for each item.
To access educational content you can directly go to this section and choose "Problem List", "Lab" or "Medication" to view. It includes all problem, lab item and medication that are in your record. Each title is clickable and comes with a definition and/or Google search link. To find more specific information you can click on the link under "Health Record" – "CDA". This will direct you to the education section.
If your demographic information needs to be updated, please click on the "Report Changes" button located on the right side of the screen. This will create a message to our staff who will update the information for you.
Under the "My Insurance" section you will see your current medical insurance information. You can also add insurance information by clicking on "Add Insurance". Enter your insurance company name and click "Search" Complete the rest of the required fields. Once you submit the information, it will show under "Pending Insurance Information".
Clinic information includes doctor's information, our location, phone and fax numbers, office hours and a map showing our office location.
To change your password, go to the "Security" section and click on "Change Password". Enter your current password and your new password. Confirm your new password by typing it again.
If you forget the answers to your security questions, you can update the answers with a new answer.
When you register an account, your information is linked to the unique ID which is your username. Therefore, you can change your password or demographic information, but you can't change your username.
You can share your health record and authorize your family or friend to access your messages if they are in the network or not. Go to "Sharing Management" tab on the left. Click on "+ Authorize" button and fill the information. You will need to provide the person's full name, email address, relationship, then create a 4- digital pin number and setup an expiration date. A notification email will be sent to the family member or friend. It will include an access link. You will need to tell the person the access pin number you created for them.
You will receive a notification email when your family/friend shares her/his record with you. After logging in your name will appear at the top right side of the page. You can switch view to access the family/friend's health record and message. You can also go to "Shared MHT Record" on the left and then click the "View" button at the end of each item listed under "Available Medical Records". The first time you access the information under "Pending Medical Record" you will need to input the PIN code you received from family/friend.
All your online activity, including login to the portal, will be recorded in this section. Use the filter on top to find the activity record you want.